Normal shipping days
All orders are processed within 3 to 7 days business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Deliveries are made from 9AM to 6PM on all week days. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
You can skip the shipping fees. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 7 days business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9AM to 6PM on business days. Please have your order confirmation email with you when you come.
Recently, We are not offering international shipping to other countries.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
How do I check the status?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, & exchanges
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
If your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.