Refund policy

Returns and Refunds

WE'RE NOT HAPPY IF YOU'RE NOT HAPPY

We want you to be thrilled with your purchase. We offer a satisfaction guarantee. You can shop confidently, knowing that we're here to help. Thanks for shopping with us!

MY ITEM ARRIVED DAMAGED

If you receive an item that is broken or damaged, contact customer service at [email protected] for a total replacement or refund (including the original shipping charges). Do not ship the items back to us. Take clear pictures of the item(s) damaged during shipping and send them and your request to [email protected]. Please respond promptly to any requests for additional photos or information. We will process your request within 3-5 days and file all claims with the carrier.

MY PACKAGE HAS NOT ARRIVED

  1. Check your email for your tracking number.
  2. If you did not receive a tracking number, contact us at [email protected]
  3. Ask neighbors if they accepted the package.
  4. Look around your property, as sometimes packages are delivered in unexpected locations.
  5. Feel free to contact your local carrier for updates.
  6. Wait up to 48 hours after the delivery date (during rush times it is not uncommon for tracking information to be inaccurate).
  7. If your package is still missing, contact us at [email protected]
  8. We will offer a complete refund or exchange, and file the claim with the carrier.
  9. Please do not file a duplicate claim with the carrier.

I WANT A REFUND OR EXCHANGE FOR ANY OTHER REASON

3 Moms Organics is committed to providing quality products to our customers. We realize there are times when you may need to return a product. At 3 Moms Organics, you can return your purchase for a full refund (less the shipping charges) or exchange it for an item of equal value within 30 days. No additional questions asked and no hassle – returns are accepted for any reason.

  • Returns must be made within 30 days after the original purchase.
  • Place a note in your package stating the reason for your return, the requested remedy, and your order number. (Sorry, we can not process a return without an order number)
  • Please mail your return to:

MAILING  ADDRESS

3 Moms Organics

28 7th Street

East Hampton, NY 11937

  • You are responsible for the return shipping & handling charges.
  • Please record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
  • All returns will be credited to the original credit card used at purchase.
  • Returns will be processed within 3-5 days of our office receiving your returned item.
  • Please allow at least two billing cycles for the credit adjustment to appear on your credit card statement.
  • Do not mail any packages C.O.D.
  • Only items purchased on www.3MomsOrganics.com will be accepted for return.
  • Bundles (items sold as a Pack, Package, Double, Trio, Kit or Bundle) must be returned in full; partial refunds won't be issued.
  • Contact 3 Moms Organics with any questions by email at [email protected]